FAQ's
Frequently Asked Questions (FAQs)
We’ve compiled answers to some of the most common questions our customers ask. If you can’t find the answer you’re looking for, feel free to contact us at support@kunjashoping.com.
1. How do I place an order?
To place an order, simply browse our products, add the items you want to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order.
2. What payment methods do you accept?
We accept a variety of secure payment methods, including:
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Credit/Debit Cards (Visa, MasterCard, RuPay)
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UPI & Net Banking
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Wallet Payments
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Cash on Delivery (COD) – available on selected orders
3. How long will it take to receive my order?
Delivery times vary depending on your location. Orders are usually delivered within 5–7 business days. You will receive a tracking link once your order is shipped.
4. How can I track my order?
Once your order is shipped, we will email or SMS you the tracking details. You can also track your order directly from our website using the “Track Order” option.
5. What is your return and refund policy?
We offer an easy return policy for most products. If you’re not satisfied with your purchase, you can request a return within 7 days of delivery. Refunds will be processed as per our Return & Refund Policy.
6. Do you ship all over India?
Yes! We deliver to most cities and towns across India. Delivery availability will be shown at checkout based on your pin code.
7. How do I contact customer support?
You can reach us by email at support@kunjashoping.com. Our support team is available Monday to Saturday, 9:00 AM – 7:00 PM (IST).
8. Are my personal details safe with Kunja Shoping?
Absolutely. We use secure payment gateways and encryption to ensure your personal and payment information remains protected.